All items are covered by our 2-day exchange or refund guarantee so please ensure your items reach us within 2 days of receipt. Please note returned items must be unused and in all the original packaging with the tags intact*. All returns are at the buyers cost and will not be refunded by KAURACIOUS unless the goods received are faulty or incorrect.
Please note: The goods are your responsibility until they reach our warehouse. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning. We would recommend you use a Tracked Service with Royal Mail when returning your garment(s) and would advise to keep hold of your receipt. If any issues occur during the transit of your parcel back to us, it is your responsibility to resolve it. If your parcel is lost during transit, if you are able to provide a copy of the receipt as proof of postage, we may be able to still issue you a refund.